What the Role Offers

This full-time position provides a competitive salary range of $85,000 to $110,000, depending on experience. With hybrid work, you get flexibility and a positive work-life balance.

Beyond salary, the benefits package is generous, featuring health and wellness coverage, RRSP matching, performance bonuses, and unique perks like free movies and grocery delivery.

The role reports to the Director of Member Services and supports a large, established loyalty program, renowned for innovation and a member-focused approach.

You’ll join a collaborative team dedicated to growth, where your expertise can have a direct impact on millions of members’ experiences every day.

Here, your learning and development career can truly progress, as your ideas are valued and there’s scope for real influence.

Daily Responsibilities of the Job

As Learning & Development Specialist, you’ll ensure contact centre staff are trained and confident—handling onboarding, regular training refreshers, and helping them stay at the cutting edge.

You’ll take ownership of training resources, ensure materials are current and easy to use, and tailor sessions for all experience levels across the team.

It’s your job to coordinate updated content and facilitate clear communication about policy or process changes from partners and stakeholders.

The role also involves supporting staff before, during, and after training, reinforcing learning and helping boost overall member satisfaction.

Continuous measurement and improvement is key: you’ll analyse feedback, refine approaches, and adjust learning materials to drive results.

Key Pros of the Position

The position offers excellent compensation and a transparent pay policy, making it attractive for skilled learning professionals seeking fair and competitive remuneration.

Career growth is strong. You get high visibility within one of Canada’s most recognized loyalty programs, working with top brands and modern training tools.

Potential Cons to Consider

The role is demanding, with performance directly affecting member outcomes and company reputation—expect a fast-paced, high-accountability environment.

While largely remote, the hybrid requirement means you should be open to in-office collaboration multiple times per week.

Final Verdict

This Learning & Development Specialist opportunity stands out for its compensation, growth, engaging work with modern tools, and impact on customer service excellence.

For experienced, ambitious trainers drawn to innovation and member experience, this is a compelling role worth considering.